Help Center
How does buying an eSIM work?
Choose your destination, select a plan, pay securely, then receive your eSIM details and QR code instantly by email.
Is my phone eSIM compatible?
Your phone must support eSIM and be carrier-unlocked. Check our compatibility guide for iPhone, Samsung, Pixel, Huawei, Xiaomi, and Honor.
How do I install my eSIM?
Install your eSIM using the QR code or activation details. Keep your primary SIM active if you need calls or texts.
When does my plan activate?
Most plans activate when they connect to a supported network at your destination. Check each plan’s validity terms before installation.
Can I use my eSIM hotspot?
Yes. Hotspot availability depends on the plan and network. Check the plan details before buying to confirm tethering support.
Where can I manage my eSIM?
Open My eSIMs to view your order, installation details, usage, balance, and available top-up options.
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